Be sure to check out Part 1:    • Emotional Guests Part 1: When They Ar...  

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You walk up to greet your new table, but something feels off. Something about the guest is setting off a siren in the back of your head. As the service goes on, you realize this customer is very… particular. Maybe even... extra particular. It seems like they walked into your restaurant for the sole purpose of picking a fight.

This is a classic restaurant scenario that I'm sure you are familiar with, but don't despair. There is hope. In this video, you will learn four tips that will help you not only survive, but actually turn the situation around. Remember, no guest's mood is so far gone that it isn't worth trying. Many… extra particular guests have become loyal regulars through genuine hospitality and fantastic service.