Celia is the Chief Innovation Officer at Bits In Glass (BIG), a top Canadian IT consulting firm. Prior to that, she held senior leadership roles at AltaML and at Deloitte Canada. Last year. Celia was recognized as the AI Innovator of the Year, by Women in AI.

In this episode, Celia shares insights from trends she’s seen in her recent work involving intelligent automation of business processes at scale. A key topic is the idea of embedding AI agents into multiple steps within business processes, such as contract analysis or banking regulatory change management, in order to achieve business results that would probably not be achievable with a one-shot AI solution. She also describes successful efforts at transforming front-line user experience of field workers, replacing clumsy gadgets with voice-activated workflows. And she discusses critical success factors for taking AI projects into full production, confirming that AI and ML solutions frequently work quite well in a completely different context or industry from the one where they were originally created. She concludes by making a case for a blended approach to resourcing AI projects – one that involves in-house teams, third-party solutions, and external partners.