Sebastien Gaudin is founder of The CareVoice, an insurtech that has evolved to design apps for insurance companies to build a relationship with their policyholders.

The business just completed a $10 million Series B fund raise, a notable achievement in an environment that has been difficult for insurtech startups to secure investment.

Sebastien speaks with DigFin's Jame DiBiasio about why insurance companies are eager to develop "super-apps" combining insurance and related services, and how they are trying to go about it.

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Timecodes:
0:00 - Sebastien Gaudin and TheCareVoice
2:40 - Insurers want direct engagement with customers
7:20 - How they do this within an app
13:31 - And without upsetting agents
16:37 - The competition
18:13 - What's a "super-app" in the insurance context?
22:07 - The latest fund raise and use of proceeds
26:20 - How ordinary people discover insurance apps
28:12 - Retaining customers, or finding new ones?